Policies
Equality, Diversity and Inclusion: statement of commitment
We believe that equality, diversity, and inclusion (DEI) are at the core of a safe and just culture. Best teams not only share common goals and values, but they also need diverse skills, perspectives and experiences to truly succeed.
We actively seek to engage diverse employees, trustees, members and supporters to promote inclusion, and diversity in aviation and maritime. Doing so strengthens our ability to serve the aviation and maritime safety communities, drives innovation and growth, and enables us to attract and retain the talent required to strive for continuous safety improvement.
Complaints Procedure
Our commitment to you
CHIRP is committed to providing high-quality services and maintaining the highest standards of integrity in all our work. We value feedback and take complaints seriously. We exercise a just culture, where we seek to learn from every situation to continuously improve the quality of our services.
What is a complaint
An expression of dissatisfaction about the standard of service, actions or lack of action by the charity or its staff, trustees or volunteers.
How to make a complaint
Please email mail@chirp.co.uk or send a letter to our postal address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
Please include:
- Your name and contract details
- A clear description of the complaint
- What you would like us to do to resolve the issue
What happens next
We will acknowledge your complaint within 5 working days.
A designated staff member will investigate the complaint.
We aim to respond fully within 20 working days. If more time is needed, we will inform you.
If you are not satisfied
If you are not satisfied with our response, you can escalate the complaint to:
The Chair of Trustees (contact details provided on request)
Confidentiality
All complaints will be handled sensitively and in accordance with data protection laws.
Monitoring and Review
Complaints are recorded and reviewed regularly to improve our services.