CC6807

The Senior Cabin Crew Member (SCCM) is responsible for ensuring that cabin service is delivered safely on behalf of the captain. During the briefing, there is an opportunity for both flight and cabin crew to discuss key factors impacting the flight, such as load, service requirements, and weather conditions. Given that this information is available at report, it should be reviewed and a plan established. For instance, the team might agree to begin pre-landing preparations 15 or even 20 minutes before landing, instead of the standard 10 minutes.

SCCMs are encouraged to use available information to plan and prioritise effectively, ensuring safety remains the top priority. If the service timeline begins to interfere with pre-landing preparations, maintain communication with the flight crew and consider ending the service early if needed. In such cases, document the decision and its rationale in a cabin safety report.

Where the passenger cabin cannot be secured for landing it is essential that this is communicated to the flight crew; confirmation of “cabin secure” is required as part of pre-landing standard operating procedures (SOPs). It is not acceptable to place cabin service items in lavatory compartments as these are not designed as stowage’s.

Communication between the cabin crew and flight crew is paramount to establish flight duration, time of start of descent, time of cabin secure and any changes to these times to enable the SCCM to plan and monitor cabin service activities such that they can be completed prior to the time the cabin is required to be secured for landing.