Confidential Human Factors Incident Reporting Programme
Category: Flight Crew (Commercial)
Report TitleFinancial incentives being paid to close doors on time
At [Company] we have had a critical time path outlining where we should be and when, from arriving at security to arriving at the aircraft with the aim to be doors closed and Ready To Go (RTG) at Target Off-Blocks Time (TOBT) -5 minutes (RTG-5). Poor levels of on-time performance (OTP) can be attributed to many reasons: aircraft technical delays; only one gate staff being paid for to complete boarding; or cabin crew being expected to clean aircraft, including hoovering, prior to completing their safety critical tasks. In an effort to improve our OTP, management have offered financial incentives to both Flight and Cabin crew to meet RTG-5 targets. In my mind this just puts another hole in our Swiss cheese model that crew need to protect against. Our industry’s history is littered with incidents that have been caused by rushed departures or arrivals, and I fail to see any justification from a flight safety perspective to take this course of action.