CC6489 - Crewing disturbing resting periods
Initial Report
Crewing disrupted my resting period after a long day shift. I finished my duty and arrived home at around 00.15 AM. Crewing called me constantly from 05.39AM. It only stopped after I was fully awake and switched off my phone. This was 4 hours after I went to bed to have my rest. My duty had been a long 4 sector day which finished at 23:41. Because of this situation, I suffered from sleep deprivation the whole day.
comments
Company Comment
Crew are not required to answer their phone during their rest period and we do encourage crew to utilise the do not disturb feature of their device. We also encourage crew to report any such concerns they have in relation to their duty or interrupted rest. This allows a thorough investigation to take place and crew reports are updated with findings. All our operations personnel are trained in FTLs and are aware of when they can contact crew.
This issue has now been resolved and feedback was provided to the reporter via CHIRP. It was found that the crew member was called inadvertently following a mix up in telephone numbers
CHIRP Comment
As mentioned in editorial of CHIRP CC FEEDBACK edition 84 ‘Pressure’ is one of the most commonly reported key-issues to CHIRP and this report shows how pressure can originate from a variety of sources and is not limited to the crew members’ experiences on board the aircraft.
CHIRP have received several reports of this nature and have raised their concerns regarding this practice. Crew are under no obligation to answer a call from crewing when they are off-duty. An operator should not be disturbing crew during their rest periods especially when it is clear that the crew member will be asleep and resting.